The Customer Service Excellence Program equips entrepreneurs, team leads, and customer-facing staff with the tools and techniques needed to build a service-driven business culture. Participants will learn how to handle customers professionally, resolve complaints effectively, and deliver memorable experiences that create repeat buyers and brand advocates. Whether you run a shop, manage a team, or serve clients one-on-one, this workshop is your toolkit for building long-term customer relationships and increasing lifetime value.
Deliver consistent, high-quality service that builds customer loyalty, enhances brand reputation, and drives sustainable business growth.
Module 1: The Mindset of Service Excellence
Module 2: Knowing Your Customer
Module 3: Effective Communication and Listening Skills
Module 4: Managing Complaints and Conflict
Module 5: Building a Customer-Focused System
Entrepreneurs interacting directly with customers, small business staff and front-line employees, freelancers and service providers, startup founders aiming to improve customer experience and team leads managing service delivery.
Emmanuel Dairo